Conditions for creating Support tickets

Who can create a ticket?

Your organization's contract manager or support manager may create tickets. If you are not sure who they are, contact your team leader.

How many tickets can you create?‍

You can create up to three tickets per month per license your organization owns. This ensures that we can serve all customers quickly and efficiently.

What may be in a ticket?‍

Each ticket may contain one specific question or request. Do you have multiple questions? Feel free to ask them in separate tickets. This helps us provide you with faster and more targeted service.

How do you create a ticket?‍

Use our online ticketing system to submit your question. Please describe your problem as clearly as possible and include any relevant information or documents that may help us in dealing with it.

Important to know:‍

These guidelines help us process all requests efficiently and fairly. We reserve the right to modify these conditions, so please check back regularly for updates.

By creating a ticket, you agree to these terms and conditions. We look forward to helping you!