Since September 2025, Service Select customers have had the option to convert their perpetual license(s) with an active maintenance contract into an annual subscription. Customers who choose to switch before their next renewal date will immediately receive an annual subscription and continue to enjoy all their current Service Select benefits until the end of their existing contract term, at no additional cost.

When the renewal date approaches, the annual subscription will renew at your current rate, with a guaranteed maximum price increase of 8% per year for the following two years. Annual subscriptions include the same benefits as Service Select, along with new services introduced with the release of Vectorworks 2026.

Alternatively, you can choose to continue renewing your Service Select agreement at the new rate. You retain the flexibility to select the option that best suits your situation, without any disruption to your workflow.

Subscriptions are the future of our business. They simplify license management and ensure that you always have access to the latest features and security updates. Going forward, we will focus on further developing our subscription offering so that we can provide even greater value and reliability.

However, we understand that every customer has unique needs and that change takes time. That is why we are giving you the flexibility to choose the option that suits you best: switch now and start benefiting from a subscription, or continue with your Service Select agreement for the time being.

Annual subscriptions offer benefits similar to those included in our current maintenance program, along with several additional advantages. These include access to new releases, technical support, discounts on online training, and access to libraries and textures. You will also benefit from the following:

You can switch via the Customer Portal from 3 September 2026.

Once this option becomes available, eligible customers will see an option to switch to an annual subscription on the Licenses page of the Customer Portal. You will need to accept the switch option and complete the purchase process, during which you will select your preferred payment method for the first annual renewal and accept the terms and conditions.

Once your order has been completed, your license(s) will be converted automatically and will immediately appear on the Licenses page of the Customer Portal. There is no need to reinstall or reactivate the software.

You will receive notifications by email and through the Customer Portal. You will also be notified when your Service Select contract renewal date is approaching, with details of all your options and the pricing for your licenses.

When you choose to switch to a subscription license, your Service Select agreement will officially be terminated. Your current contract will remain active until the end of the existing contract term. From that point onwards, your license will be managed entirely under the new subscription model.

Your existing perpetual licenses remain yours. You can switch to a subscription at any time before your renewal date. Once you have made the switch, you will retain your existing perpetual license(s), and the Service Select benefits associated with them will remain active until the end of your current agreement.

Your license(s) will be converted to a subscription on your renewal date and will then renew annually unless you cancel.

No. All licenses covered by your Service Select agreement must be converted at the same time.

No, there are no additional costs associated with switching to a subscription. You can convert your perpetual license(s) to an annual subscription before the renewal date of your Service Select agreement at no additional cost, provided your maintenance agreement is still active.

Once your maintenance agreement ends, you will begin renewing your subscription at the special transition rate.

Payment for your renewals is managed directly through the Vectorworks Customer Portal. You can select the appropriate payment method for each license in the Customer Portal. For more information, please contact your account manager.

If you choose not to convert your licenses to a subscription at this time, your Service Select contract will be renewed at the new rate, in accordance with the standard renewal procedures in your market.

If you take no action, your Service Select contract will be renewed at the new rate.

No. Customers who renew will continue to enjoy the same benefits they are accustomed to. However, they will not have access to the new premium Cloud Services launched with Vectorworks 2026.

If you complete the switch before your Service Select agreement renewal date, you will retain all the benefits of your current agreement until it expires and gain immediate access to the new premium Cloud Services included with Vectorworks 2026.

To complete the switch, you will need to provide your payment information and accept the subscription terms and conditions. You will receive an annual subscription immediately, but you will not be charged for it while your maintenance agreement remains active.

The renewal date of your subscription license(s) will be the same as the expiration date of your previous maintenance agreement.

No. Your license ID will remain the same, and your access to the software will not be interrupted. To ensure the best possible user experience, we recommend adding software users in the Customer Portal and assigning licenses to each user individually.

Subscriptions renew automatically, but depending on local regulations and your selected payment method, you may need to take action to ensure that the renewal payment is processed successfully.

If your subscription expires for any reason, your subscription license will be deactivated. However, you will always retain access to your existing perpetual licenses.

Please note that your subscription must remain active for you to continue qualifying for the special discounted rate available to VSS customers.

Yes. You can cancel your subscription license at any time through the Customer Portal. After cancellation, your subscription will remain active until the next renewal date, after which the license will be deactivated.

You will retain access to your existing perpetual licenses in all cases, regardless of your subscription status.

However, to remain eligible for the discounted rate offered to former VSS customers, all subscriptions converted from VSS must remain active. If one or more of these subscriptions are canceled, the remaining converted licenses will renew at the standard annual subscription rate applicable in your region.

You will retain access to your existing perpetual licenses. However, once you choose to switch to a subscription, your Service Select agreement will be officially terminated. From that point onward, you will no longer receive upgrades for your perpetual licenses.

You can continue renewing your Service Select contract at the new rate.

No. Only active licenses can be converted to subscription licenses. Parked licenses will remain inactive in the version in which they were parked. Contact your account manager for more information.

All existing subscription licenses will remain active and available in your Customer Portal, regardless of whether you choose to convert your perpetual licenses.

If the renewal dates of your subscription licenses have already been synchronized with the renewal date of your Service Select contract, nothing will change for your existing subscription licenses.

If they have not yet been synchronized, synchronization will be activated, and the renewal dates of all your subscription licenses will align with the renewal date of your current agreement. You will not be charged when you choose to synchronize them. Any costs associated with aligning the renewal dates will be calculated and charged at your next renewal.

For further information, please contact your account manager.

Contact your account manager to discuss the available options.

You will have plenty of time to review the changes and decide whether to switch. The process will begin in selected markets in September 2026, but you will have until your next renewal date to make your decision.

You will receive several reminders throughout the transition period to help you choose the option that is right for you. Our team is always available to support you, so please contact us with any questions.

For legal reasons, we cannot complete the switch on your behalf. To approve the conversion to a subscription, the contract administrator must complete the enrollment process in the Customer Portal and accept the subscription terms and conditions.

If you have any questions or would like us to guide you through the process by phone, please contact us. We will be happy to assist you.

You may find the answer to your question in our FAQ. For any other questions, please contact your account manager.

Yes. Annual subscription licenses offer benefits similar to those included in our maintenance program, along with several exclusive features available only to subscribers. To access these benefits, the organization owner or managers must assign the license to the user in the Customer Portal.